OUR PRIVACY COMMITMENT TO OUR CLIENTS
We value the relationship we have with our clients and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. Nuphix follows these privacy principles both online and offline in the collection, use, security and sharing of client information:
- NOTICE When we ask for your personal information, we will tell you why we need it and what we will do with it.
- CHOICE When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
- SECURITY We will use reasonable security measures to protect the personal information we receive from you.
- SHARING When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
Nuphix is a subsidiary of Niroxide Corporation the parent company, and as such, if you provide information to any of the businesses, stores or websites owned or operated by Nuphix, this information may be combined or shared among current or future Niroxide Corporation entities and subsidiaries.
INFORMATION COLLECTED BY NUPHIX
As part of your interaction with Nuphix, we may collect personal information such as:
- Contact information, including name, mailing address, phone number and email address
- Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
- Schedule an appointment for services
- Bring in your product for service
- Purchase products or services
- Set up an account online
- Schedule a delivery or an installation
- Join the RewardZone loyalty program
- Participate in a sweepstakes, promotion or survey
- Contact us with a question or concern
- Participate in other activities with Nuphix
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Tracking and confirm online orders
- Delivering or install products
- Managing our RewardZone loyalty program
- Providing client services
- Administering sweepstakes, promotions or surveys
- Offering new products and services
- Improving the effectiveness of our websites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as needed, or as described elsewhere within this Policy.
PERSONAL INFORMATION PROVIDED TO NUPHIX FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address, emailing our weekly ad to a friend, and emailing friends a link to your Wish List.
Information from Third Parties
Nuphix obtains consumer information from third party providers in order to improve the accuracy of our client database, increase our understanding of our clients, or to identify potential clients. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our clients.
We use a single sign-on services that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site from and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture etc.
SHARING OF PERSONAL INFORMATION
Nuphix does not sell, rent or trade your personal information to third parties.
We may need to share your personal information within the companies owned by Niroxide. These companies may use this information to offer you products and services that may be of interest to you.
In addition, Nuphix may share client information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Fulfilling client orders
- Sending Nuphix marketing communications
- Delivering packages
- Scheduling and performing installations
- Servicing products
- Maintaining our RewardZone loyalty program
- Fulfilling subscription services
- Conducting research, analysis or administering surveys
- Sending regular mail and email on behalf of Nuphix
- Processing credit card payments
- Providing chat functions
Nuphix may also share your personal information with companies who have referred you to Nuphix for goods and services, or have provided space in their store locations for Nuphix to offer its goods and services, or have allowed Nuphix to have a presence on their websites.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this website can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, email address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
We also display personal testimonials of satisfied clients on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
CHOICES REGARDING YOUR PERSONAL INFORMATION
Nuphix communicates with our clients through multiple channels and vehicles to keep you up-to-date on promotions, offers, client experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, email or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
- Follow the directions on an email or direct mail marketing communication you receive from us.
- Call 1-703-278-2778 with your request and current contact information.
- Send an email with your request and current contact information to: [email protected]
- Send a letter with your request and current contact information to: Nuphix, 3611 18th Street South, Arlington, VA 22204
- For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.
If you send an email or letter request, please be sure to include your full name, address, phone number and email address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
Nuphix will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
- 10 business days for emails
- 30 business days for direct mail and phone
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
UPDATING YOUR PERSONAL INFORMATION
Nuphix wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or email information:
- Call: 1-703-278-2778
- Send a request to: [email protected]
- Send a request to: Nuphix, 3611 18th Street South, Arlington, VA 22204
If you send an email or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are receiving services, shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Nuphix cannot ensure or warrant the security of any information you transmit to us by email, and you do so at your own risk.
Please note: While Nuphix is able to protect personal information that is provided during the course of business, Nuphix cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.
Nuphix offers remote access service to assist in diagnosing and resolving system issues. This process allows Nuphix to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to Nuphix to log into your computer which may contain personal information. Nuphix will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Safe Shopping Policy on Nuphix.com
We use a variety of information security measures to protect your online transactions with us. The Nuphix website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Choosing a Personal Password on Nuphix.com
When you create an account on Nuphix.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING
Nuphix uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Nuphix site.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images and scripts that help them better manage content on our site. We do not tie the information gathered to your personally identifiable information.
Our Web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our clients with a better, more secure shopping experience and helps Nuphix understand how visitors use our website.
Third Party Ad Providers and Interest-Based Advertising
We use third-party advertising companies to serve ads when you visit our website or other sites across the Internet. These companies may use anonymous information (not including your name, address, email address, or telephone number) about your visits to this and other websites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and emails, and improving and enhancing our site and its content.
COLLECTION OF CHILDREN’S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
- Call: 1-703-278-2778
- Send an email to: [email protected]
- Send a letter to: Nuphix, 3611 18th Street South, Arlington, VA 22204
Last revision date: August 15th, 2013